QUEUE MANAGEMENT
Prevent Customer Loss
Long queues are often the number one cause of customer dissatisfaction. You may not realize it, but queue management is a crucial action to ensure a well-working business with loyal and happy customers. Studies show that one in every three potential customers leaves the store if they must wait in queue for longer than five minutes. Long queues result in frustration and impatience among customers, leading to damaging revenue losses for retailers.
By using our Queue Management solution, you can monitor queues and avoid customer frustration. Our highly accurate sensor technology is implemented to monitor crowding patterns, which enables you to predict, when and where queues tend to occur. Organize your staff to meet the occupancy levels, enhance safety among customers, and ensure an overall better customer experience by using our solution.
Queue Management Benefits
- Receive real-time alerts, when another checkout needs opening
- Keep your staff focused on sales and profit
- Track dwell time in real-time
- Prevent potential customer losses
- Keep track of occupancy levels
- Raise customer satisfaction
Having access to such list of important metrics, allows you to strategize the way you run your store. By strategizing, based on the data provided by our solution, you can minimize long waiting times, employ extra staff during busy periods, and optimize product placements or advertising for dwell zones and high traffic areas. It all counts towards an overall better customer experience, which ultimately equals a healthy in-store environment, where all parties are satisfied and content.
Accurate People Detection
With our technologies, you can always count on data accuracy. The same goes for queue management. Here, our innovative and advanced technology can identify groups and exclude staff from incoming data.
Group Identification
Our people counting solution identifies groups and people who are shopping together. This means that if a couple, or a family, are queueing together, they are only registered as one unit rather than multiple. This feature guarantees accurate tracking while making queue management and predictions easier.
Staff Exclusion
Using Xovis tags around staff members’ necks excludes them from the data that enters our system. Hereby, accuracy is strengthened, as more precise customer data is retrieved from our sensors. By knowing the difference between staff and customers, you can understand how they engage with one another in areas, such as helpdesks and checkout counters.